Subscription Terms

Part of the Terms of Service

These terms cover Memlira's plans, trials, payments, renewal, cancellation and refunds. Prices and plan limits are shown on our pricing page and in the Service, and can change as described in section 8. Like the Terms of Service, these terms apply to business customers.

1. Plans

1.1 Free: no payment and no card. It includes one store source, one member and a monthly question limit. Voice questions and the daily summary are not included.

1.2 Paid plans: higher limits and more features, as listed on the pricing page at the time you subscribe. They are billed monthly or yearly.

1.3 Custom systems (ERP): by written agreement, or a paid trial on the same terms as paid plans. If you have a signed agreement, it takes priority over these terms where they conflict.

1.4 Each plan has limits on sources, members and questions. When you reach the question limit, searches by order number or name, pinned answers and the daily summary keep working, and other questions are limited to a small daily number until the limit resets. We show your usage as a percentage of your plan.

2. Free trial

2.1 Paid plans start with a 7-day free trial. You need to add a card to start it.

2.2 The trial starts when your first data source finishes its first successful sync, not when you sign up, so the seven days count from when you can actually use Memlira. If no source syncs within 30 days of starting the trial, we cancel it and charge nothing.

2.3 We email you one day before the trial ends, with the plan, the amount and how to cancel.

2.4 If you do not cancel before the trial ends, your paid subscription starts and your card is charged. If you cancel before then, you pay nothing.

2.5 One trial per workspace. We may refuse a trial where we reasonably believe it is being used to avoid paying.

3. Payment and taxes

3.1 Plans billed by Softriq are paid by card through Stripe, our payment provider. You enter your card on Stripe's page. Card details never reach our servers.

3.2 Plans for a store on Shopify or Salla are billed by that platform, through your platform account, under the platform's own billing terms. The plan and its limits in Memlira are the same. You manage or cancel that subscription from your platform.

3.3 Prices are shown in US dollars, and may also be shown in your local currency for convenience. You are charged in the currency shown at checkout.

3.4 Applicable taxes (such as VAT) are calculated at checkout based on your location and tax details, and shown before you confirm.

3.5 We send an invoice or receipt for every payment.

4. Renewal

4.1 Your subscription renews automatically at the end of each monthly or yearly period, at the price in effect at renewal, until you cancel.

4.2 For yearly plans, we email you at least 7 days before renewal, with the date, the amount and how to cancel.

5. Changing plans

5.1 Upgrading takes effect immediately. You pay the difference for the rest of the current period, calculated in proportion to the time left and shown before you confirm.

5.2 Downgrading takes effect at the end of the current period.

5.3 If your new plan has lower limits than you use, nothing is deleted. Members over the limit lose access until you upgrade or remove other members. Only one source keeps syncing (you choose which one). The others pause and start again when you upgrade.

6. Cancelling

6.1 You can cancel online at any time in Settings > Subscription, which opens our payment provider's secure page, or from your platform for Shopify and Salla. You do not need to contact us.

6.2 Cancelling stops renewal. Your paid plan stays active until the end of the period you have paid for. Then your workspace moves to the Free plan.

6.3 Cancelling does not delete your data. To delete it, disconnect a source or delete the workspace, as described in the Terms of Service and the Privacy Policy.

7. Failed payments

7.1 If a payment fails, we email the owner and retry the payment. Your paid plan keeps working for 7 days.

7.2 If the payment still fails after 7 days, your workspace moves to the Free plan. Nothing is deleted, and you can subscribe again at any time.

8. Price and plan changes

8.1 We may change prices or plan contents. We will email the owner at least 30 days before a price increase applies to you, and it takes effect at your next renewal after that notice.

8.2 If you do not agree, you can cancel before the change takes effect.

9. Refunds

9.1 Payments are not refundable for a period already started, except where the law requires a refund, or where we decide otherwise in a specific case.

9.2 If we end the Service or your plan for reasons that are not your fault, we refund the unused part of any prepaid period.

9.3 For plans billed by Shopify or Salla, refunds follow that platform's billing rules. Contact us and we will process any refund the platform allows.

10. Contact

Billing questions: [email protected]